3 Units


To address the digital transformation challenges faced by social services agencies, alignment of ICT strategy with organisation reality across all levels involves the development of a roadmap for ICT adoption and organisation transformation. Practitioners need knowledge and skills to grow their digital competency over time in adapting to the latest digital landscape for delivering more engaging social services.

The purpose of this course is to help students navigate the digital transformation maze through sound program/project management in an evidence-based context. The main goals of digital transformation are needs and competencies assessment, workflow change, and system integration of logic models in supporting data driven decision making. Social service agencies have to put the data in order and equip operation staff with the needed knowledge and skills to function effectively and efficiently.

Use of design thinking and lean startup approach will be integrated into digital social services development and implementation as covered in this course. Furthermore, students will learn to use no-code/low-code digital tools to implement a fully integrated data driven information management and service system. The completed system can be used for ongoing data collection, statistical analysis, and data visualisation for event promotion, service program tracking, volunteer recruitment, impact evaluation, donation accounting, and funding application.